Mike and I recently took a trip….Yes, we actually got to go away to get some R&R of our own. As Bed and Breakfast owners we almost always choose to stay at an inn or bed and breakfast. This time we choose an online airfare/resort package for our trip. We picked a posh hotel on a tropical island for our short get-away. We decided to stay there because it was an online deal offering what we thought was an incredible package, but our trip cost much more than we had expected. We were not prepared for all of the hidden fees and incidental charges.
When we checked into our hotel we expected that we would be charged the price stated in the package. We had no idea about the charges that were piling up on our credit card. We were appalled when we received our bill. We had been charged $25-a-night resort fee, an energy surcharge, a required, built-in tip for housekeeping, and we were even charged for using the in-room coffee maker.
As a lodging owner, I have a clear understanding about the rising costs to run a lodging business and the decline in our economy. Hidden fees are NOT the way to treat guests. At Vintage Gardens Bed & Breakfast we respect our guests. In fact, we strive to exceed our guest’s expectations by providing the extras. We furnish our guests with locally made, quality shampoos, soaps, and creams. Our rooms are supplied with toiletries that they may have forgotten. Our common areas, linens and towels are always clean and fresh robes hang in guestroom closets. Rooms are always stocked with complementary bottled water and our guests enjoy home baked cookies each night.
We shop locally in order to provide the best and freshest breakfasts and also to help support our small business community. We offer information on area events, points of interest and activities that are guests are interested in. All of this at no additional charge.
Most of all we welcome and take seriously guests suggestions and invite their reviews.
We want our guests to have a wonderful experience both here at Vintage Gardens Bed & Breakfast and in our beautiful Finger Lakes region with NO hidden fees!